Shipping policy

Shipping Policy

At Woolu, we're proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it's placed. An order is considered dispatched when it's handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, our processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. Most orders arrive within 3-8 business days after it's handed off to the shipping carrier.

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. For orders shipped worldwide, there may be unexpected customs delays. This could increase the overall delivery timeframe shown above.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our support team will email you to verify your shipping details within 3 business days of your order being placed. If we don't receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@woolu.store within 24 hours of placing your order. We'll do our best to accommodate any changes, but we cannot guarantee that changes can be made after this time.

Delayed Delivery

At Woolu, we understand that receiving your order in a timely manner is important to you, and we strive to ship all orders as quickly as possible. However, in some cases there may be delays in delivery due to circumstances outside of our control.

For example, courier partners may experience unexpected delays or issues during transit, such as severe weather or transportation disruptions. In such cases, we'll do our best to work with the courier to ensure your package is delivered as soon as possible.

Additionally, there may be unforeseen circumstances that delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We'll notify you as soon as possible if we encounter any issue that may cause a delay.

Please note that Woolu is not liable for delays in delivery caused by external factors beyond our control, and we cannot guarantee an exact delivery date. That said, we'll always do our best to keep you updated on the status of your order and to help resolve any issues that arise.

Lost or Stolen Packages

We understand how frustrating it is to experience a lost or stolen package during shipping. However, once we hand the package to our courier partners, it's out of our control. If your package is lost or stolen, please contact us at hello@woolu.store and we'll do our best to assist you.

If your package is lost or stolen, we recommend reaching out to the courier company directly to file a claim. Most couriers have a claims process for lost or stolen packages and may require additional information from you to complete it. We'll also contact the courier on your behalf to follow up and provide updates.

Please note that Woolu is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we'll do everything we can to help you resolve the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.

In some cases, the courier may be able to locate the package and deliver it to you. If the package is not found, we recommend filing a police report.

Shipping Policy Changes

Woolu reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use Woolu products, customers indicate their acceptance of this Shipping Policy, including any modifications made to it.

We encourage customers to review this policy periodically to stay informed about any changes that may affect their orders. If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at hello@woolu.store.